A Travel Management and Consulting Company


 
 
 
 

Call Center Outsourcing

We can customize a call center just for you:

Airline Reservations-Sales Travel Industry Reservations-Sales
E-Mail Handling Appointments and Scheduling
Product Sales Order Taking and Voice Mail
Overview
Call center outsourcing is rapidly expanding as companies see the terrific savings and benefits experienced when using a call center partner to handle their inbound/outbound call support.
We can customize these services to your needs. Let us make your life easier by offering you the following services:
State of the Art ACD phone system
State of the art computers
Calls answered in client’s name. We become the client in the eyes/ears of the caller
CRS Reservations Computer System
Dedicated to Exceptional Telephone Communication and Customer Service
Dedicated Staffing
Fully Trained Staff on Product, Computer, Customer Service, Call Handling / Telephone Etiquette
Client gets weekly and/or monthly EOW/EOM Reports
Add’l services available (including ticketing)
Manuals and Training Developed in conjunction with Client
We accommodate your hours of operation

Benefits
 The Travel Group relieves the client of the hassle, stress and expense of staffing and training
Staff are hired and paid by The Travel Group
Client does not pay for any staff benefits
No staff turnover and re-training to worry about
Staff are given full product training (in conjunction with client) as well as call handling, customer service and if applicable, sales training.
Click here to contact us
 


18030 Brookhurst St. 570, Fountain Valley, Ca. 92708 • Email: info@thetravelgrp.com• Tel: 714-964-2411 • Fax: 928-504-8898